Refund policy

Returns

We accept returns within 30 days of delivery. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

To start a return, email support@sudspin.com with your order number. We will reply with a return authorization and the return address. Items sent back without requesting a return first cannot be accepted.

Return shipping is paid by the customer, unless the item arrived damaged, defective, or incorrect. In those cases we cover it.

Damaged, defective, or wrong items

Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email support@sudspin.com within 7 days of delivery with photos of the item and the packaging. We will send a replacement or issue a full refund, including shipping, whichever you prefer.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

If more than 15 business days have passed since we approved your refund, email support@sudspin.com.

Cancellations

You can cancel an order for a full refund any time before it ships. Orders are processed in 1-3 business days, so email support@sudspin.com as soon as possible. Once an order has shipped, it falls under the return policy above.

Non-returnable items

For hygiene reasons, brush heads that have been used cannot be returned. The handle can be returned under the terms above.

Questions

Email support@sudspin.com.